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Future consideration
Technical Support & Customer Success Engineer
Help TrendOps customers stay productive through clear troubleshooting, onboarding and follow-through.
The role
Resolve connectivity, data and configuration issues, help users get value from the platform, and turn recurring problems into better documentation and product feedback.
What you may be doing
- Respond to customer questions and issues, from first contact through resolution
- Diagnose connectivity, data quality and configuration problems
- Monitor customer and connector health, and act on it early
- Onboard and train users, including Excel and Power BI workflows
- Write knowledge-base articles and clear bug reports for developers
- Turn customer feedback into a better product
Essential
- Strong troubleshooting and a sense of ownership
- Clear, friendly written and spoken communication
- Industrial or IT support background
- Comfortable with SQL basics, Excel and a new SaaS platform
Helpful experience
- SQL basics
- Excel
- Power BI
- Historians
This role focuses on support, adoption and ownership of issues. The Industrial Solutions Engineer focuses on implementation and discovery.
How to apply
We are not hiring for this role right now, but we are accepting resumes for future consideration. Send your CV or LinkedIn profile, a short example of relevant work and your general availability. Include the role title in the subject line. If the work was confidential, a redacted description or a short explanation is fine.